Privacy Policy
Updated: 22/05/25
At Elm Marketing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website or services.
Information We Collect
We collect personal information that you provide voluntarily, as well as data automatically collected through cookies and tracking technologies.
Personal Information
We may collect the following details when you engage with us:
Your name, email address, and phone number (e.g. via contact forms or service enquiries)
Payment information (if you purchase any of our services)
Any additional information you choose to provide in your communication with us
Automatically Collected Data
When you visit our website, we may automatically collect:
IP address
Browser type and version
Pages visited and time spent on the website
Referring website or traffic source
Device and operating system information
How We Use Your Information
We use your personal information to:
Provide, operate, and improve our services
Respond to enquiries, send updates, or schedule appointments
Process payments securely
Analyse website performance to improve user experience
Deliver targeted advertising through tools like Meta Pixel
Cookies & Tracking Technologies
We use cookies and similar technologies—including Meta Pixel—to enhance your experience and improve our marketing.
What Are Cookies?
Cookies are small text files stored on your device. They help us understand visitor behaviour and personalise content.
How We Use Cookies
Essential Cookies – Required for website functionality
Performance & Analytics Cookies – Help us understand how users interact with the site
Advertising & Marketing Cookies – Help deliver relevant ads via platforms like Facebook and Instagram
Meta Pixel
We use Meta Pixel to track interactions on our website and serve ads that are relevant to your interests. You can manage your ad preferences via your Facebook Ad Settings and control cookies through your browser settings.
Use of Artificial Intelligence
Elm Marketing may use trusted AI tools (such as ChatGPT, Canva AI, and others) to support content creation, design, and transcription. These tools are used to enhance efficiency, but all AI-generated outputs are reviewed by a human to ensure quality and accuracy.
We do not input sensitive client data into AI platforms unless explicit permission is given. If you prefer not to have AI used in your project, please let us know, and we will adjust our approach accordingly.
For full details, please read our AI Policy.
How We Share Your Information
We do not sell, trade, or rent your personal data. However, we may share your data with trusted third parties in the following cases:
Service Providers – e.g. web hosting, analytics, or payment processing
Advertising Platforms – e.g. Meta (Facebook/Instagram) for targeted ads
Legal Compliance – if required by law or to protect our legal rights
Data Security
We take reasonable steps to protect your data from loss, misuse, or unauthorised access. However, no internet transmission is entirely secure, so we encourage you to share information responsibly.
Your Rights & Choices
You have the right to:
Access your personal information
Request correction or deletion of your data
Withdraw consent for marketing emails
Disable cookies through your browser
Third-Party Links
Our website may contain links to other websites. Elm Marketing is not responsible for the privacy practices of these external sites, and we encourage you to review their policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this policy, please get in touch:
Email: support@elmmarketing.co.nz
